How do leaders define each role within their teams, and what impact does this have on the organization as a whole?
My colleague Marko Muellner and I recently had the opportunity to interview Jeff Gothelf, author of Lean UX, Sense & Respond, and most recently, Forever Employable. In our previous two discussions, we focused on combating the organizational silo mindset and how to build a culture of humility at enterprise organizations.
In this video, we discuss the importance of hiring the right employee for each role: how having the right personality in the right situation can lead to innovative solutions. Within a company, certain team members can thrive in situations with well-defined parameters, and others excel at the improvisational work that is essential to deliver innovative results.
Watch the video below to gain more insight into the importance of hiring the right employee for each role within your organization.
Learn how to become a dynamic enterprise and innovate fast in an ever-changing business landscape.
About the presenters
Lou Powell brings a steadfast drive for innovation to his role as executive vice president of Solutions and Innovation at Concentrix Catalyst, a Google Apigee Partner that was awarded a 2019 Apigee Partner of the Year distinction. At Concentrix Catalyst, he works closely with businesses to create pioneering experiences and accelerate outcomes, unlocking greater value and market leadership. He worked in advertising and digital marketing before launching his own business, Vanick Digital, which he led for 19 years before acquisition by Concentrix Catalyst. Lou is a lifelong student of technology pattern adoption and the practices of tech natives, and he brings a design-thinking approach to technology in all of his work.
Marko Z. Muellner serves as VP of Digital Experience Strategy at Concentrix Catalyst. He has focused on CX and digital transformation for over 25 years with expertise in strategy, marketing, omnichannel customer experience, data strategy, content strategy and account management. He has spent his time crafting and optimizing customer experiences for global BtoC and BtoB brands, large and small digital and PR agencies, start-ups and non-profits. This experience has brought him to the stage as a featured speaker and to the pages of top tier publications as a columnist. At Concentrix Catalyst, Marko leads our CX Acceleration practice and is a key strategic partner to our clients, helping to guide their CX transformation roadmaps and make the organizational change required to be successful in the increasingly complex global marketplace.