The term “humility” is often misunderstood to be a lack of leadership. But that couldn’t be farther from the truth. It’s an essential quilty for building resilience—both in organizations and individuals.

I recently spoke with Jeff Gothelf, author of Lean UX and Sense & Respond, about his newest book, Forever Employable. Jeff’s book answers the question that many have asked him over the years: how do you build a career safety net out of your experience and expertise? How can building a reputation and audience generate opportunities for you, as opposed to chasing them?

We also discussed what made certain organizations thrive during the pandemic: building organizational agility in their ways of working, the ability to adjust how they were delivering products to market, and the speed at which they were delivering those products.

To learn more about building a culture of humility, watch the video below.

Learn how to become a dynamic enterprise and respond quickly to market demands.

About the presenters

A picture of Lou PowellLou Powell brings a steadfast drive for innovation to his role as partner at Concentrix Catalyst, a Google Apigee agency that was awarded a 2019 and 2020 Apigee Partner of the Year distinction. At Concentrix Catalyst, he works closely with businesses to create pioneering experiences and accelerate outcomes, unlocking greater value and market leadership. He worked in advertising and digital marketing before launching his own business, Vanick Digital, which he led for 19 years before acquisition by Concentrix Catalyst. Lou is a lifelong student of technology pattern adoption and the practices of tech natives, and he brings a design-thinking approach to technology in all of his work.

Marko MuellnerMarko Z. Muellner serves as VP of Digital Experience Strategy at Concentrix Catalyst. He has focused on CX and digital transformation for over 25 years with expertise in strategy, marketing, omnichannel customer experience, data strategy, content strategy, and account management. He has spent his time crafting and optimizing customer experiences for global BtoC and BtoB brands, large and small digital and PR agencies, start-ups, and non-profits. This experience has brought him to the stage as a featured speaker and to the pages of top-tier publications as a columnist. At Concentrix Catalyst, Marko leads our CX Acceleration practice and is a key strategic partner to our clients, helping to guide their CX transformation roadmaps and make the organizational change required to be successful in the increasingly complex global marketplace.