Background
The fifth-largest hospital system in the nation and the largest not-for-profit hospital provider in California strives to create environments that meet each patient’s physical, mental and spiritual needs. With more than 60,000 caregivers and staff who deliver care in 21 states, the client is committed to providing personalized care through each patient’s individual health journey.
Challenge
The organization wanted to extend that commitment to personalization to its mobile app and revolutionize communication between its staff and its patients. It needed a personalized mobile app able to serve as a single point of entry for patient interactions: an interface with physicians, pharmacy, medical records, appointment-setting and more. The organization turned to Concentrix Catalyst to build a native mobile application for iOS and Android that was patient-focused, intuitive and personalized.
Solution
Catalyst was engaged to create the foundation for an intensely personalized mobile app care experience. A dynamic dashboard offers personalized content based on the profile and location of the user in addition to shortcuts to the app’s most commonly used features. The app allows patients to schedule and review appointments with local physicians and specialists and review appointment history. The result is a mobile experience that furthers the organization’s commitment to providing personalized care.
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